Shipping policy
Shipping Policy
Effective Date: Novemeber 28, 2024
At KA Essence, we aim to deliver your home decor and gifting items quickly and safely. Here’s what you need to know about our shipping process:
1. Processing Time
- Orders are typically processed within 3-4 Days of purchase.
- Custom or personalized items may require additional time, which will be communicated during checkout.
2. Shipping Rates and Delivery Times
- Shipping Costs: Shipping fees will be calculated at checkout based on your location and order size.
- Delivery Time: Estimated delivery times vary by location. You’ll receive tracking information once your order ships.
3. Shipping Locations
- We currently ship to United States only. If your location is not listed, contact us to check availability.
4. Address Accuracy
- Please double-check your shipping address during checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
5. Lost, Delayed, or Damaged Items
- If your package is delayed, lost, or arrives damaged, please contact us at info@kaessence.com with your order details.
- For damaged items, include photos of the packaging and product to help us resolve the issue quickly.
6. Custom Duties and Taxes
- For international orders, customers are responsible for any customs duties, taxes, or fees required by their country.
7. Contact Us
If you have questions or need help with your order, reach out to us at:
Email: info@kaessence.com
Thank you for shopping with KA Essence!